Transitioning To Your New Business Mastercard ®

Will my existing card number and PIN be the same on my new card? No. Your new Collabria Mastercard will have a different card number and a different PIN. Once you have activated your new Collabria Mastercard you will be able to change your PIN if desired.

Will my credit limit remain the same? Yes. There will be no change to your credit limit.

Can I request a different credit limit? Yes. After your new Collabria Mastercard is activated, you can apply for a different credit limit by contacting Collabria Card Services at 1-855-341-4643 – the number that appears on the back of your new Collabria Mastercard.

Will any pre-authorized or recurring transactions automatically transfer to my new Collabria Mastercard? No, they will not automatically transition to your new Collabria Mastercard. To avoid any declines to your credit card account, please contact all the vendors you previously had pre-authorized payments set up with and provide them with your new Collabria credit card information.

How do I make changes to any pre-authorized or recurring transactions? You will need to contact each individual vendor that you have a pre-authorized or recurring transaction set up with and provide them with your new Collabria credit card details. Some common recurring payments include:
• Netflix
• Gaming subscriptions (Xbox, Playstation etc.)
• Music subscriptions (Spotify, Sirius, Google Music etc.)
• Mobility providers (Telus, Rogers, Bell, Shaw, Koodo etc.)
• Amazon
• Paypal
• Apple
• Gym memberships
• Charitable donations
• Annual subscriptions

Are items I’ve purchases on my old CUETS Mastercard still insured by the insurance coverage on my new Collabria Mastercard? To verify insurance coverage, please review the insurance certificate you will receive with your new Collabria Mastercard. If you have any questions or concerns, please contact the insurance provider outlined on that insurance certificate.

Do I need to keep my disable CUETS Mastercard after June 15 or can I destroy it? If you have booked travel or made other reservation arrangements that require you to show the credit card you made the reservation with, be sure to keep your disabled card. Otherwise, you can simply destroy your old CUETS Mastercard.

All of your credit card account information has transferred to your new Collabria Mastercard. However, you will need to activate your new Collabria Mastercard to make any further transactions.

How to activate your new Collabria Mastercard? There are three ways you can activate your new Collabria Mastercard.
1. Enroll in MyCardInfo and automatically activate your card
a. Click on Enroll
b. Fill out the required information, noting date of birth should be entered as mm/dd/yyyy
c. After registering, a pop-up window will appear saying “A new card has been issued on your account. Do you have the card in your possession and wish to activate it?” You should say yes and go through the prompts to activate your card. You may need to log out of MyCardInfo and back in again to get the pop up notification.

2. Call the automated card activation service at the number that appears on the sticker on the front of your new Collabria card 1-866-498-3840
a. Follow the prompts including entering your card number, birth month, birth date and birth year, and the security code that appears on the back of your new Collabria Mastercard
b. The system will confirm the card activation was successful or will transfer you to a live agent to complete the activation
c. Do not select the option to change PIN online
d. Discard the sticker from the front of your card after activation
e. You can now immediately use your new Collabria Mastercard by using its tap functionality or by entering the PIN you received with the new Collabria Mastercard

3. Visit a branch or call the Member Service Centre (1-855-220-2580) and a staff member can activate your card for you. However, they cannot change your PIN.

If at any time you’d like to change your PIN, you can do so by calling PIN Now at 1-844-788-2725. When calling PIN Now, you will be prompted to enter your:
a. New Collabria Mastercard card number
b. Security code that appears on the back of your new Collabria Mastercard
c. Your birthdate as month, month, year, year – this means enter the two digits corresponding to your birth month, and then the two digits corresponding to your birth year. For example, a birth date of November 1975 would be entered as 1175

If you encounter any issues trying to change your PIN, please call Collabria Card Services at 1-855-341-4643.

How to change the PIN on your new Collabria Mastercard To change your PIN, you have to first activate your Collabria Mastercard if you haven’t done this yet. Then you can change the PIN on your Collabria Mastercard by calling the PIN Now Service. Here’s how:

1. Call the PIN Now service anytime at 1-844-788-2725

2. When calling PIN Now, you will be prompted to enter your:
a. New Collabria Mastercard card number
b. Security code that appears on the back of your new Collabria Mastercard
c. Your birthdate as month, month, year, year – this means enter the two digits corresponding to your birth month, and then the two digits corresponding to your birth year. For example, a birth date of November 1975 would be entered as 1175

3. The system will confirm the PIN change was successful or will transfer you to a live agent to complete the PIN change.

4. Your first purchase must be made at an in-store, point of sale terminal as follows:
a. Insert your card into the vendor’s point of sale terminal (tap functionality will not work)
b. While keeping your card in the point of sale terminal (don’t remove it), compete three PIN entries
c. The first two entries will fail and the third will activate your new PIN and complete the purchase

Your future Mastercard purchases can be completed by using tap or entering your new PIN once only.

If you encounter any issues trying to change your PIN, please call Collabria Card Services at 1-855-341-4643.

I no longer have the Collabria Mastercard you sent me. What do I do? Not to worry. You can have a new Collabria Mastercard sent to you by following these steps:

1. Call Collabria cardholder services at 1-855-341-4643

2. Follow the prompts, selecting “lost or stolen credit card”.

3. You will be transferred to a representative who will assist you

How do I get online access to my Collabria Mastercard? Visit MyCardInfo and register your new Collabria Mastercard. If you have multiple card types, you will need to register each card separately. Within MyCardInfo, you can view transactions, reward point balances and statements, make payments and set up fraud and travel alerts.

How can I pay my Collabria Mastercard bill? There are 3 ways to make a payment to your credit card account. The fastest and recommended approach is to register on MyCardInfo to make a payment from your account or call Collabria customer support with your account information. Any payments that are made this way before 5 p.m. on MyCardInfo or in the branch will post to your credit card account after 24 hours.

Alternatively, you can pay in-person at any Interior Savings branch or via online or mobile bill payment but both can take up to 5 business days for these payments to process.

On my old CUETS credit card, I had autopay. Is this available on the Collabria Mastercard? The autopay function (where you can automatically pay your minimum balance or full statement) will be available in the coming months. We will provide more information as it is released.

Where can I get a cash advance? Cash advances can be completed at any ATM that displays the Mastercard or Cirrus logo, including any Interior Savings branch. A maximum of 25% of the card limit can be taken as a cash advance. As well, the amount you can withdrawal at one time may differ depending on the ATM used.

Why did I get charged a foreign transaction fee? When cardholders make a purchase in a foreign currency, they get charged at 2.5% foreign transaction fee (also called an interchange fee). This is a fee charged by all credit card companies; however, some companies include this fee in the total foreign exchange calculation and some companies show the fee separately. Collabria shows the 2.5% foreign transaction fee separately so it will show as a separate line item on your statement and is labeled “foreign transaction fee”. Please be assured your total foreign transaction amount (the total of your purchase price, exchange amount and foreign transaction fee) is the same or slightly better than other credit card companies.

How do I redeem my points? To explore rewards or redeem your points, please visit MyCardInfo.When planning to redeem your points, please know it can take up to 45 business days for reward redemptions to show on your statement as a statement credit.

Where do I find my rewards balance? You can find your rewards points balance by registering on the rewards site or through MyCardInfo

Can I change my PIN anytime? How do I do this? Yes, you can change your PIN anytime. To change your PIN, please call the PIN Now Service. Here’s how:

1. Call the PIN Now service anytime at 1-844-788-2725

2. When calling PIN Now, you will be prompted to enter your:
a. New Collabria Mastercard card number
b. Security code that appears on the back of your new Collabria Mastercard
c. Your birthdate as month, month, year, year – this means enter the two digits corresponding to your birth month, and then the two digits corresponding to your birth year. For example, a birth date of November 1975 would be entered as 1175

3. The system will confirm the PIN change was successful or will transfer you to a live agent to complete the PIN change.

4. Your first purchase must be made at an in-store, point of sale terminal as follows:
a. Insert your card into the vendor’s point of sale terminal (tap functionality will not work)
b. While keeping your card in the point of sale terminal (don’t remove it), compete three PIN entries
c. The first two entries will fail and the third will activate your new PIN and complete the purchase.

Your future Mastercard purchases can be completed by using tap or entering your new PIN once only.

What should I do if my card or PIN isn’t working? Please contact Collabria Support at 1-855-341-4643 – the number that appears on the back of your Collabria Mastercard.

My payment or transaction didn’t show up. What do I do? Please contact Collabria Support at 1-855-341-4643 – the number that appears on the back of your Collabria Mastercard.